Testing Shop Banner - this is a new test

Shop Sale
Skip to content
Call Us: (604) 872-5496
Request Service Contact Us

Rental Policy

Clear, Simple Rental Information.

Policy Information

Reservations and Payments
  • Rental equipment must be prepaid in full to reserve equipment
  • Equipment may be reserved up to 1 week in advance
  • Rentals held for future pickup or delivery may begin billing up to 1 week after reservation
  • A valid credit card must remain on file for the duration of the rental
  • Late payments may be subject to a 2% charge

Rental Periods
  • The minimum rental period is 1 month
  • Weekly rates may apply for equipment returned shortly after the first month begins
  • Rentals can be extended based on availability

Cancellations
  • A minimum of 48 hours’ notice is required for rental cancellations to be eligible for a refund
  • Cancellations made with less than 48 hours’ notice are non-refundable

Delivery, Setup & Pickups
  • Delivery, setup, and pickup services are available for most rental equipment
  • Equipment returns and pickups must be scheduled with at least 48 hours’ notice
  • Additional fees may apply if sufficient notice is not provided
  • Delivery, setup, and pickup charges are separate from rental pricing and are non-discountable

Equipment Condition & Maintenance
  • Thoroughly cleaned and sanitized
  • Inspected for safety and performance
  • Maintained according to manufacturer guidelines

Macdonald’s Home Health Care will perform routine maintenance during the rental period as required.

Normal wear and manufacturer defects are covered at no additional charge.

Additional service requests outside of routine maintenance—including adjustments, misuse, or damaged equipment—may be subject to standard service and labour rates.

Client Responsibilities

Clients are responsible for the safe use and reasonable care of rental equipment during the rental period.

Charges may apply for:

  • Equipment damaged beyond normal wear and tear
  • Lost, stolen, or unreturned equipment
  • Repairs resulting from misuse or neglect

Macdonald’s Home Health Care reserves the right to charge the payment method on file for outstanding rental balances, repair costs, or replacement costs up to the full MSRP value of the equipment.

Contact us

Connect with our team

If you have questions about our rental policies, equipment, or delivery services, our team is here to help. Contact us anytime for guidance or clarification.

Contact us

Explore Our Rental Options

Image of original Macdonald's Prescriptions storefront in 1945.
The Macdonald's Advantage

High-quality rental equipment, expert guidance, and dependable service designed to make the process simple and stress-free.

Learn more
Rental stickers on a roll.
Rent to Own

Flexible rental options that let you try equipment before committing to a purchase. A practical solution for changing or long-term needs.

Learn more
A power wheelchair undergoing repairs to the wheels
Rental Wheelchair Packages

Flexible wheelchair rental packages designed for short-term recovery, hospital discharge, and specialized mobility needs—with expert support to help you find the right fit.

Learn more
A Macdonald's delivery van parked in front of the Vancouver location.
Delivery and Installation Pricing

Professional delivery, setup, and installation services to ensure your equipment is safe, properly adjusted, and ready to use.

Learn more